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How to answer "Why Should we hire you? " - Interview Tips

 Why Should we hire you?  Why should we hire you is another one of the most important job interview questions asked in the interview and if you are not prepared for this question well in advance then it will be the toughest. So prepare the answer beforehand. To answer this question then you should have a good understanding of the key requirements of the job. To answer this question you should highlight what makes you a perfect candidate for this specific job opportunity. Describing the selling points relevant to the job such as job experience, industry experience, technical skill and company cultural fit will ensure your success in getting this job opportunity. If the job opportunity requires a change in industry or career, you should convince the interviewer that your experience and background will match the new role. This has to be done i f your experience does not match directly with the job. And if the job candidate has little or no experience then you should convince the ...
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What Is Net Promoter Score in Retail and How do we calculate Net Promoter Score - Voice of Customer

 NET PROMOTER SCORE


What is the Net Promoter Score? 


Net Promoter Score is the Customer Loyalty and Satisfaction Measurement tool which is taken in the form of feedback from customers who have purchased from your retail outlet. Net promoter score measures the customer experience and predicts the business growth of a particular brand or company.

In simple words, it represents the customer's opinion about any company or product.

Here we ask customers that how likely they will recommend our product or service to others on a scale of 0 to 10.
Here "0" is the lowest and "10" is the highest rating.

For example whenever you shop in any of the organized retail stores, then you will get the message asking about the feedback of your shopping experience. Here the question will be as follows :

On a scale from 0 to 10, how likely are you going to recommend this company or a product to a friend or colleague?

If you rate "0" then it's the lowest and if you rate "10" then it's the highest.

What is NPS Scale 

In the net promoter system, the customers are categorized into 3 types :
i.e PROMOTERS, PASSIVES & DETRACTORS, this depends on how the customers answer the standard question - "How likely you will recommend us to a family or friend?"

If the customer is rating:
  • 0 to 6 then these are Detractors
  • 7 & 8 are called Passives 
  • 9 & 10 are called Promoters

Voice of Customers
Net Promoter Scale


The Formula to calculate NPS is 
NPS = % Promoters - % Detractors


Voice of Customer Calculation
Example with Calculation of NPS


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