KRA & KPI
What is KRA?
KRA defines the job profile for the employee, and it will enable them to have better clarity of their role. KRA's for all the employees should be well defined, quantifiable, and easy to measure. It will help the employee to align their role with that of the organization.
KRA's will not be the same for all the employees in the organization. The key area of HR manager will be different from the KRAs of sales manager. And similarly, the KRA's of managerial level in marketing company will be different when compared to the employee who is working in a technical firm.
For example, the sales manager will be having KRAs, which include sales achievement top-line achievement, customer satisfaction, and so on so forth. Whereas the KRA of the HR manager will include recruitment and onboarding of suitable candidates, training and development of the employee, employee engagement, and succession planning.
So KRAs will vary from organization to organization, and from one firm profile to another. There are no set rules to define KRA, but each employee has responsibilities based on their job profile. So these responsibilities are called Key Responsibility Areas. And usually, these are defined in the employee Job Description.
So now that we have defined and understood the key performance indicators. Now let us understand what are key performance indicators.
Key Performance Indicators (KPI's) are the measurable indicators, which are used to gauge how well the business unit or organization is doing. So we can say that KPI is a subset of KRA, in other words, we can say that KPI is part of KRA's.
For example, If KRA of Sales Manager is sales achievement, then the KPIs to measure KRA will be Percentage Sales Achievement, Average Selling price and Average Bill value, etc.
And for the second KRA of Sales Manager which is Profitability(KRA) the corresponding KPI's are EBITDA, operational expense, gross margin, and net margin.
In the same way, if the KRA of HR manager is Recruitment, then the corresponding KPI to measure recruitment would be:
- The average time taken to recruit the employee,
- Performance score of new employees within the first six months,
- The attrition rate of the existing and new employees.
And now, if the KRA is training and development, then the KPI to measure the training and development would be:
- Training Hours Per Employee Per Year
- % difference in the rate of productivity before and after training
So friends this was a brief discussion about the KRA's and KPI's on our Retail and Marketing Management Discussion Forum. So we can see that KRA's are the basic responsibilities of the employee, which they are supposed to perform and KPI, are the evaluation techniques to see how well the KRA's are being performed by a particular employee.
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